If you need to change a confirmed lesson, contact your coach promptly and check the lesson in BirdieYard. A change discussed outside BirdieYard isn’t complete until the booking details are updated.
Reschedule a lesson
Open the lesson in My Lessons and check the current date and time.
Contact your coach to agree on an alternative.
After the coach updates the lesson in BirdieYard, reopen it and confirm that the new details are correct.
Changing or deleting an event in your own calendar doesn’t change your BirdieYard booking.
Cancel a lesson
Open the confirmed lesson in My Lessons.
If Cancel lesson is available, follow the cancellation steps and provide the requested reason.
Check that the lesson now shows as canceled.
If you can’t find the cancellation control or it doesn’t work, contact your coach and BirdieYard support. Don’t assume that closing the page or sending a message has canceled the booking.
Charges and refunds
For confirmed lessons booked through BirdieYard, review the Cancellation & No-Show Policy and the cancellation deadline shown for your lesson.
24 hours or more before the lesson: cancellation or rescheduling is free.
Less than 24 hours before the lesson: cancellation or rescheduling may incur up to 50% of the booking total.
No-show without communication: a charge of up to 100% of the booking total may apply.
Coach cancellation, unsafe weather, or facility closure: the policy provides for no cancellation charge. Exceptional circumstances may also qualify for a waiver.
A potential fee is not proof that a charge succeeded. Canceling a booking is also separate from issuing a refund. For a disputed charge, waiver, or the financial outcome of your particular booking, contact support. Do not assume a refund amount or bank-processing deadline.
If your coach cancels or the lesson can’t go ahead, contact support with the booking details and any proposed alternative.
If you still need help, open BirdieYard chat and ask for a person. If chat isn’t available, email [email protected].