If you need to change a confirmed lesson, contact your coach promptly and check the lesson in BirdieYard. A change discussed outside BirdieYard isn’t complete until the booking details are updated.
Reschedule a lesson
Open the lesson in My Lessons and check the current date and time.
Contact your coach to agree on an alternative.
After the coach updates the lesson in BirdieYard, reopen it and confirm that the new details are correct.
Changing or deleting an event in your own calendar doesn’t change your BirdieYard booking.
Cancel a lesson
Open the confirmed lesson in My Lessons.
If Cancel lesson is available, follow the cancellation steps and provide the requested reason.
Check that the lesson now shows as canceled.
If you can’t find the cancellation control or it doesn’t work, contact your coach and BirdieYard support. Don’t assume that closing the page or sending a message has canceled the booking.
Charges and refunds
Canceling a booking and resolving a payment are separate matters. Don’t assume a particular cancellation fee, automatic refund, or refund deadline. Share the lesson details with support if money has been charged or you’re unsure which terms apply.
If your coach cancels or the lesson can’t go ahead, contact support with the booking details and any proposed alternative.
If you still need help, open BirdieYard chat and ask for a person. If chat isn’t available, email [email protected].