Open BirdieYard chat for help with your account, lesson requests, coach profile, or payments. Fin can explain how BirdieYard works. If your issue needs a person, ask to speak to one in the same conversation.
If chat isn’t available
Email [email protected]. Chat may be unavailable if your browser or privacy settings prevent it from loading. You can use email without changing those settings.
What to include
The email address you use for BirdieYard.
The coach’s name or profile link, if relevant.
The lesson date or request you need help with.
What you expected to happen and what happened instead.
The exact error message, or a screenshot with private information hidden.
For a payment issue, include the amount and date shown. Do not send your full card number, card security code, password, or one-time sign-in code.
Which questions need your coach?
Your coach is the best person to confirm lesson preparation, equipment, meeting arrangements, and whether their coaching fits your goals. Contact BirdieYard when you need help using the service, understanding a charge, or reporting a concern.
Privacy requests
For access to or deletion of your personal data, email [email protected].
Fin’s explanations do not themselves change a booking or issue a refund. If your request needs someone to review account or payment details, ask for human help. BirdieYard chat is not an emergency service; contact local emergency services if someone is in immediate danger.